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iCareDx Support

How to get help

Hours of operation

  • Business hours: Monday to Friday, 9:00 to 17:00 Pacific Time (PT), excluding US holidays
  • Live phone support: available during business hours
  • After hours: email and in-app tickets are monitored; we respond per the SLA below

First response SLA

  • We reply to all new tickets and emails within 2 business days.

Data protection

We do not request or accept PHI over phone, chat, or email. Share patient data only through approved iCareDx workflows.

Policies & Disclaimer

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The information provided on this website is for educational purposes only and is not intended as a substitute for personalized medical care or the guidance of your primary healthcare provider. iCareDx does not endorse or recommend specific practitioners listed in this directory. Users are responsible for conducting their own thorough investigation and assessment to determine whether any practitioner is suitable and competent to meet their individual health needs. iCareDx disclaims all responsibility for the background, education, licensure, scope of practice, claims history, or clinical expertise of any practitioner accessed through this directory. Users assume full responsibility for any outcomes resulting from interactions with practitioners found through this service.

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